Privacy Policy
Privacy Policy and Collection Statement
Privacy is important to us
We respect people’s privacy. We are bound by the Privacy Act 1988 (“Act”), which sets out several principles concerning the collection, storage, use and disclosure of personal information. We are dedicated to safeguarding the privacy of all information entrusted to us, including personal details provided
By using our services, or by otherwise providing us with your personal information, you consent to our collection, use, disclosure and handling of that information as outlined in this Privacy Policy. If we are unable to collect, use, disclose or handle your personal information as described, we may not be able to provide you with access to our services.
Personal Information
The types of information that we collect depends on how you interact with us. We collect both personal and non-personal information. In this Privacy Policy, “personal information” has the meaning given in the Act and includes information or an opinion (whether true or not) about an identified individual or an individual who is reasonably identifiable.
We may collect personal information about:
- our clients, business associates, potential clients and their personnel;
- individuals in the course of acting for our clients’ matters;
- our suppliers and their employees;
- our employees, partners, contractors, former employees, contractors or partners; and
- other individuals who interact with us.
Personal information we may collect includes, but is not limited to: name, date of birth, contact details (such as email address and phone number), occupation, company name, payment details, employment history, education and qualifications, testimonials, feedback, and other information relevant to our business operations, service delivery, marketing activities, or legal obligations. In some cases, we may also collect sensitive information, such as details about professional memberships, criminal records, or health information, where permitted by law.
How we collect personal information
Personal information may be collected by us when:
- we are contacted about our services, in person or over the telephone or internet;
- we are instructed to provide legal services to you or others;
- during the course of a dealing or proceedings involving a client;
- we negotiate and enter into dealings; or
- we respond to an inquiry, where we consider personal details are required or appropriate to fulfil the query.
We may collect the information:
- directly from you;
- indirectly for your interactions with us; or
- from third parties such as government departments.
Why we collect personal information
We may need to collect personal information so we can:
- identify our clients, potential clients and their representatives;
- identify parties with whom our clients have dealings or who are in some way involved in proceedings involving our clients;
- inform you or others of any initiatives we think may be of interest to you or them;
- inform you or others of developments in the law and relevant business markets;
- provide or offer you or others services or other benefits;
- conduct our business and provide our services in a professional and efficient manner;
- comply with our legal obligations;
- assess prospective employees or contractors. and
- develop and implement initiatives to improve our services.
If you do not provide us with all the personal information we require from you, we may be unable to act for, do business or deal with you.
Disclosure of personal information
In the usual course of our business, we may disclose your personal information to third parties including:
- the authorised representatives (eg. accountant or financial advisor) of the individual concerned;
- persons with whom the individual concerned had, currently has or wishes to have any dealing;
- persons with whom the individual concerned is involved in proceedings;
- on a need-to-know basis, persons we engage to act on behalf of our clients (eg. barristers, expert witnesses) or our other agents or contracts, in which case we will require them to comply with our privacy policy;
- government and regulatory authorities and other persons, as permitted, required or authorised by law;
- persons involved in a dealing or proposed dealing (including a sale) of all or part of our assets and business;
- a related person or body corporate; or
- any person to who we may assign or novate our rights or obligations.
Sensitive Information
We may need to collect sensitive information (as defined in the Act) about you or others for a particular dealing or in relation to proceedings.
Under the Act, we are entitled to collect sensitive information about you or others for a number of reasons, including where the collection is necessary for the establishment, exercise or defence of a legal or equitable claim.
Where we are required and it is practicable to do so, we will seek your consent before collecting your sensitive information and inform you of the purpose at the same time.
Updating personal information
To help us ensure that the personal information we collect, store, use and disclose is accurate, complete and up-to-date, we ask that you tell us of any changes to your personal information that we hold. You can notify us at any time of any errors in the personal information that we hold about you and to update your personal information.
How to make a privacy complaint
If you have any questions about privacy related issues or wish to complain about a breach of your privacy or the handling of your personal information by us, please contact our Privacy Officer.
Mail: Director, mylegal, PO Box 5680, Maroochydore, QLD 4558
Email: [email protected]
Any complaint will be investigated by our directors, and we will notify you of the outcome as soon as reasonably practicable, typically within 30 days of receiving your complaint.
If we are unable to resolve your concerns to your satisfaction, you may contact the Office of the Australian Information Commissioner (OAIC) for further assistance:
GPO Box 5218
Sydney NSW 2001
Email: [email protected]
Tel: 1300 363 992
Access to your personal information
You have a right to access any personal information that we hold about you on request – subject to certain exceptions allowed under the Act. To request access to your personal information that we hold, please contact one of our Directors by emailing [email protected].
Use of Artificial Intelligence
We may use Artificial Intelligence (“AI”) technology to support the processing of personal information for the purposes outlined in this Privacy Policy. All such AI tools will undergo rigorous pre-implementation screening to ensure compliance with applicable ethical, legal and contractual requirements, data privacy and information security. When personal information is processed using AI, we ensure full adherence to relevant data protection laws and regulations.